Drive Business Transformation

2 days ago

Sydney, New South Wales, Australia beBeeTransformation Full time $125,000 - $175,000

This role is a unique opportunity to lead and drive transformation across sales and customer operations. As a senior manager, you will be responsible for prioritizing and delivering initiatives that improve the customer experience.

You will have a team roadmap that you will manage to ensure timely delivery of projects and improved customer outcomes. Your ability to manage resourcing and business needs based on data analysis, pain points, and customer insights will be key to your success.

Additionally, you will be responsible for aligning priorities with tribe initiatives through stakeholder collaboration. You will also translate and deliver tribe-led initiatives into business-to-customer sales and partnership contact centres.

Requirements
  • +7 years in operations or contact centre/BPO including 3 years of project delivery (including operational/service projects) with 2 years in a strategy and/or project management role
  • Appropriate tertiary qualifications in technology or related discipline; preferably with a post-graduate business qualification
  • Sound knowledge of frontline business and processes (contact centre preferred)
  • Demonstrated workflow optimisation
  • Experience in business analysis, process mapping and gathering user requirements
  • Experience in developing, managing and prioritising roadmaps
  • Proven continuous improvement mindset
  • Experience in Change management and digital/customer-led transformation
  • Experience working closely with a range of business stakeholders
  • Practical hands-on experience in Agile
  • Strategic planning: long-term planning, reporting, forecasting and capacity planning
  • People leadership with cross-functional collaboration
  • Attention to detail and time/schedule management to meet deadlines
  • Effective communication: tailor messages to audience and present engagingly
  • Operational decision-making in dynamic, fast-paced service/sales environment

We are committed to providing a supportive and inclusive work environment. Our benefits package includes:

Benefits
  • Travel benefits: heavily discounted air travel for you, family and friends, plus exclusive deals on accommodation and holidays
  • Flexible leave options: 18 weeks paid parental leave and ability to purchase additional paid leave for eligible employees
  • Rewards access: discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment; salary packaging options
  • Wellbeing support: wellbeing app and tailored nutrition plan

We welcome applications from diverse candidates and encourage Aboriginal and Torres Strait Islander peoples to apply. If you require any adjustments to the application process, please let us know.

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