Senior Technical Asset Manager

2 weeks ago


Melbourne, Victoria, Australia beBeeField Full time $7,800 - $11,700

Our organization is seeking a skilled Technical Support Specialist to provide on-site technical assistance and maintenance for end-user devices and systems.

This role plays a critical part in ensuring that technology and assets remain reliable, secure, and fully operational, enabling our frontline teams to deliver essential services to the community.

Key responsibilities include:

  • Install, configure, and support end-user devices including laptops, PCs, applications, hardware, and telecommunications.
  • Support Microsoft technologies such as Windows Operating Systems, Active Directory, Endpoint Configuration Manager (SCCM), Azure, and M365.
  • Manage imaging, deployment, and device refresh activities.
  • Monitor and action the Field Services Incident Queue, ensuring compliance with SLAs and ITIL processes.
  • Troubleshoot and resolve escalated technical issues.
  • Collaborate with digital workplace teams to align system policies with user needs.
  • Contribute to training, documentation, and knowledge base development.
  • Provide support during major incidents and operational events.
  • Promote a safe, respectful, and compliant work environment.

To be successful in this position, you will need to possess:

  • A quick thinking approach who can adapt under pressure.
  • A strong problem solving skill with analytical and troubleshooting abilities.
  • Personable and confident communication skills when engaging with stakeholders at all levels.
  • Experience across hardware, software, and network support.
  • Collaborative, team-focused, and adaptable skills to both technical and asset support functions.
  • Mandatory Requirements Degree or relevant ICT industry certification, or equivalent experience.
  • Proven experience supporting end-user devices, applications, and telecommunications.
  • Strong knowledge of Microsoft technologies (Windows, Active Directory, SCCM/Endpoint Configuration Manager, Azure).
  • Current Victorian Driver Licence.
  • Flexibility to work outside normal business hours when required.
  • Knowledge of structured cabling (Desirable) ITIL Foundation certification (Desirable)


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