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2 weeks ago
Our organization is seeking a skilled Technical Support Specialist to provide on-site technical assistance and maintenance for end-user devices and systems.
This role plays a critical part in ensuring that technology and assets remain reliable, secure, and fully operational, enabling our frontline teams to deliver essential services to the community.
Key responsibilities include:
- Install, configure, and support end-user devices including laptops, PCs, applications, hardware, and telecommunications.
- Support Microsoft technologies such as Windows Operating Systems, Active Directory, Endpoint Configuration Manager (SCCM), Azure, and M365.
- Manage imaging, deployment, and device refresh activities.
- Monitor and action the Field Services Incident Queue, ensuring compliance with SLAs and ITIL processes.
- Troubleshoot and resolve escalated technical issues.
- Collaborate with digital workplace teams to align system policies with user needs.
- Contribute to training, documentation, and knowledge base development.
- Provide support during major incidents and operational events.
- Promote a safe, respectful, and compliant work environment.
To be successful in this position, you will need to possess:
- A quick thinking approach who can adapt under pressure.
- A strong problem solving skill with analytical and troubleshooting abilities.
- Personable and confident communication skills when engaging with stakeholders at all levels.
- Experience across hardware, software, and network support.
- Collaborative, team-focused, and adaptable skills to both technical and asset support functions.
- Mandatory Requirements Degree or relevant ICT industry certification, or equivalent experience.
- Proven experience supporting end-user devices, applications, and telecommunications.
- Strong knowledge of Microsoft technologies (Windows, Active Directory, SCCM/Endpoint Configuration Manager, Azure).
- Current Victorian Driver Licence.
- Flexibility to work outside normal business hours when required.
- Knowledge of structured cabling (Desirable) ITIL Foundation certification (Desirable)
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