Technical Support Specialist

2 days ago

Brisbane, Queensland, Australia beBeeOnsite Full time
Job Title: Advanced On-Site Technician

We are seeking an experienced and skilled On-Site Technician to join our team. As an On-Site Technician, you will be responsible for providing technical support activities as part of service delivery and/or project deployment, including installation, troubleshooting, problem resolution, and maintenance.

  1. Key Responsibilities:
  • Support desktop, infrastructure, and services across multiple technology streams including hardware, OS, software, networks, servers, and printing devices.
  • Respond to customer questions regarding operation and malfunctions, and advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
  • Manage asset refresh, relocation, deployment, and decommissioning while maintaining data integrity within the CMDB.
  • Maintain and housekeeping of customers' physical infrastructure, including desktop equipment, peripherals, telephony, print devices, and audio/visual conferencing equipment.
  • Manage customer expectations by providing regular updates and notifying delays.
  • Log and maintain all customer interactions and activities in the client ITSM tool.
  • Escalate operational issues promptly.
  • Accurately record and submit timesheets and project efforts as per company requirements.
  • Complete all required training on time.
  • Adhere to WHS practices, instructions, and policies as set by Fujitsu and the customer.
  • Perform other duties as assigned by team leaders or management.
About You

The ideal candidate will have experience troubleshooting and maintaining PCs in a Windows environment, with knowledge of end-user technology support, including Windows XP, Windows 7, and other versions.

  • Required Skills and Qualifications:
  • Experience troubleshooting desktops, laptops, smart devices, and printers.
  • Experience resolving software conflicts and performance issues.
  • Proficiency with desktop diagnostic tools and incident management tools.
  • Experience in problem management within a desktop support context.
  • Basic knowledge of the ITIL framework.
  • Relevant tertiary qualification or certification in the IT industry.
About Us

We are committed to diversity, equity, and inclusion, fostering an environment where everyone can bring their full selves to work. We value fairness and respect, and have received recognitions such as the AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion.

We offer tailored career paths, competitive rewards, flexible work arrangements, and opportunities for professional and personal growth. Our values of aspiration, trust, and empathy guide us daily.

We encourage applications from diverse backgrounds, including women, gender-diverse individuals, Indigenous peoples, LGBTI+ community, people with disabilities, and others.

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