Rehabilitation Coordinator

1 day ago


Melbourne, Victoria, Australia MedHealth Full time

Job Summary:

We're looking for a highly motivated and experienced Customer Service Professional to join our team as a Customer Experience Specialist. In this role, you will be responsible for establishing and managing Employer/Agent/Stakeholder relationships, developing solutions to address portfolio challenges, and conducting service assessments and interventions.

Key Accountabilities
  • Provide exceptional customer service and support to allocated customers.
  • Identify and address portfolio challenges through proactive communication and solution development.
  • Maintain accurate records and reporting to ensure seamless business operations.
  • Collaborate with internal stakeholders to achieve business objectives.
Requirements
  • Tertiary qualifications in Occupational Therapy, Physiotherapy, Exercise Physiology, Rehabilitation Counselling or other equivalent allied health/work health and safety professions.
  • A minimum of two years' experience in personal injury insurance.
  • Strong commercial acumen and exceptional organisational skills.


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