Customer Experience Ambassador

2 weeks ago

CoomaMonaro, Australia beBeeCustomerService Full time $55,000 - $75,000
Delivering Exceptional Customer Service

We are seeking friendly and enthusiastic individuals to support the visitor experience and cafe teams in delivering exceptional customer service.

As a Customer Service Officer, you will be part of a team that makes every visitor experience special. You'll be amongst the cafe action, greeting customers with a smile, serving food and drinks and helping things run smoothly front of house.

Several casual positions are available, based at our Discovery Centre in Cooma. The centre operates 7 days a week, 360+ days a year, with a mix of weekday and weekend shifts available.

Key Responsibilities
  • Create a welcoming and positive environment for all visitors
  • Take orders, prepare and serve food and beverages with efficiency and care
  • Operate the point of sale system, handle cash and manage transactions accurately
  • Maintain a clean, safe, and well-presented café space, following food safety and hygiene standards.
  • Handle customer enquiries in person, over the phone and online with a helpful, customer-first approach.
  • Restock cafe supplies and assist with stock management to keep the cafe and merchandise areas running smoothly.
  • Support teammates across cafe and visitor services during busy periods to ensure consistent and excellent customer service standards.
What We're Looking For
  • You're friendly, with excellent communication skills and love connecting with people from all walks of life
  • You're reliable, flexible and thrive in a busy, fast-paced environment
  • You take pride in delivering excellent service and keeping things neat, safe and organised
  • You're a team player who is willing to pitch in wherever needed
  • You have previous barista and/or hospitality experience (highly regarded, not essential)
About Us

We strive to create an inclusive and supportive environment where everyone can succeed. At our organisation, we believe that diversity is key to achieving success and we welcome applicants from all backgrounds.

Our organisation is committed to providing equal opportunities for all applicants and employees. If you require any reasonable adjustments or accommodations to navigate our application process, please contact us for assistance.

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