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Customer Service Ambassador

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Job Opportunity

Are you looking for a role that involves working with great people, coffee and food? A dynamic team is seeking friendly and enthusiastic customer service professionals to support the visitor experience and cafe teams in delivering exceptional customer service.

This is a fantastic opportunity to join a supportive and fast-paced environment where you will be part of a team that makes every visitor experience special.

Key Responsibilities:
  • Provide a welcoming and positive environment for all visitors
  • Take orders, prepare and serve food and beverages with efficiency and care
  • Operate the point of sale system, handle cash and manage transactions accurately
  • Maintain a clean, safe, and well-presented café space, following food safety and hygiene standards
  • Handle customer enquiries in person, over the phone and online with a helpful, customer-first approach
  • Restock cafe supplies and assist with stock management to keep the cafe and merchandise areas running smoothly
  • Support teammates across cafe and visitor services during busy periods to ensure consistent and excellent customer service standards

As a customer service professional, you'll have the opportunity to work with a diverse range of customers and develop your skills in communication, problem-solving and teamwork.

About You:
  • You're friendly, with excellent communication skills and love connecting with people from all walks of life
  • You're reliable, flexible and thrive in a busy, fast-paced environment
  • You take pride in delivering excellent service and keeping things neat, safe and organised
  • You're a team player who is willing to pitch in wherever needed
  • You have previous barista and/or hospitality experience (highly regarded, not essential)

At this organization, we value diversity and inclusion and are committed to creating an environment that allows everyone to succeed.