Customer Experience Ambassador

3 weeks ago


South Durras, Australia The NRMA Full time

At NRMA Parks & Resorts, we're seeking a highly skilled and customer-focused Front Office Attendant to join our team at Murramarang Resort.

Job Summary

This is an exciting opportunity for someone who is passionate about delivering exceptional guest experiences. As a Front Office Attendant, you will be responsible for ensuring seamless check-in and check-out processes, handling incoming phone calls, and providing top-notch service to our guests.

Key Responsibilities:
  • Delivering Outstanding Customer Service: Provide warm welcomes, efficiently check-in and check-out guests, and handle phone calls with a smile.
  • Efficient Front Office Operations: Ensure the highest standards of efficiency and professionalism in Guest Services, thinking outside the box to meet guest needs.
What You'll Bring:
  • Outstanding Communication Skills: Friendly, welcoming, and well-presented, with a passion for delivering exceptional service.
  • Team-Oriented: Work collaboratively with your team to provide an unforgettable experience for our guests.
  • Problem-Solving and Multitasking: Great problem-solving skills and the ability to multitask, supporting your team and guests.
  • Previous Hospitality Experience: Reception/Front Office/Admin/Sales Agent experience preferred, but not necessary.
What's in it for you?

We offer a competitive salary package, including travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts, as well as complimentary myNRMA membership and more.

Our employees enjoy a range of benefits, including travel discounts, employee referral programs, and opportunities for growth and development.

We celebrate and welcome difference, creating an inclusive workplace where everyone feels respected, heard, valued, and connected.



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