Director of Rooms Operations

4 weeks ago

Melbourne, Victoria, Australia Marriott Full time
Job Title: Director of Rooms

Job Summary:

The Director of Rooms is responsible for overseeing and directing all aspects of departmental operations, making business decisions for the department. This includes managing the execution of all operations in the rooms division, front office, housekeeping, and reservations. The successful candidate will have full accountability for sales, profit, guest satisfaction, associate satisfaction, operations, and stock management, and will be required to monitor performance against budget.

Key Responsibilities:

  • Oversee and direct all aspects of departmental operations, making business decisions for the department
  • Manage the execution of all operations in the rooms division, front office, housekeeping, and reservations
  • Monitor performance against budget and ensure the quality and standards of the hotel and guest expectations are met
  • Be an empowering leader by providing motivation and support to the team
  • Manage day-to-day operations and ensure the quality and standards of the hotel and guest expectations are met
  • Review reports and financial statements to determine Rooms operations performance against budget
  • Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
  • Manage staffing levels to ensure that guest service, operational needs, and financial objectives are met
  • Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond
  • Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings
  • Understand and manage the impact of the department's operations on the overall property financial goals and objectives to achieve or exceed goals
  • Develop and manage relationships with key stakeholders, both internal and external
  • Ensure you and the team uphold all company policies and procedures while demonstrating the hotel's core values

About You:

  • Experience with OPERA property management system or similar is essential
  • A minimum of three years' experience in a similar managerial role
  • Enthusiastic to escalate your career
  • Self-motivated, driven, and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family, and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours and locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognized training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity, and inclusiveness

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