Technology Expertise Role

1 week ago

Adelaide, South Australia beBeeSupport Full time $68,000 - $84,000
Technical Support Specialist

This dynamic role will be based in our Adelaide office and will work collaboratively with a team of IT specialists.

To support the success of our organization, we are seeking an enthusiastic and self-motivated technical support specialist.

This exciting opportunity will involve providing technical assistance to end-users via various communication channels, ensuring their hardware and software issues are addressed promptly.

Key Responsibilities:

  • Diagnosing and resolving problems related to desktops, laptops, printers, and other peripherals.
  • Contributing to the setup and configuration of new workstations and mobile devices.
  • Ensuring the organization's technology is up-to-date by managing user accounts, permissions, and security settings.
  • Documenting technical issues and resolutions in the IT ticketing system.
  • Ticket escalation management.
  • Providing training and guidance to staff on IT best practices and troubleshooting steps.

Requirements:

  • Experience as an IT Helpdesk Technician or technical support role.
  • Excellent problem-solving and troubleshooting skills.
  • Good Microsoft environment support experience and knowledge of computer networking fundamentals.
  • Experience with Active Directory and Microsoft Entra.
  • Customer-focused attitude with a dedication to delivering exceptional service.
  • Tertiary IT qualifications or industry certifications favourable but not essential.
  • Very strong interpersonal and communication skills - written and verbal.

Benefits:

  • Inclusive culture with regular social and networking events.
  • Competitive pay and financial support for professional growth.
  • Exclusive discounts at over 470 retailers.
  • Salary sacrificing options for motor vehicles, portable devices, and e-bikes.
  • Additional leave with access to an extra 6-week paid purchase leave.

About Us:

We value our clients and our people and have a culture built on respect, integrity, and the delivery of value. This is achieved through a combination of modern working conditions supported by an inclusive management style which sees all levels of management being accessible through an open-door policy applicable to everyone. We have engaged various corporate entities to offer benefits to staff, have a social club and encourage an innovative and pro-active approach to projects. With multiple offices nationally, staff are encouraged to tap into the wealth of knowledge that we have, welcoming information sharing and troubleshooting among colleagues.

Desirable Skills:

  • A Certificate III / IV in IT.
  • Experience with Microsoft SharePoint.
  • Experience with Apple phones and software.

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