Hospitality Experience Associate

7 days ago


Acton Park, Tasmania, Australia Ovolo Group Full time
About Ovolo Group

We're a dynamic and innovative lifestyle brand with hotels & restaurants across Hong Kong, Australia, and Indonesia.

Our Mission

At Ovolo, we're committed to sharing happiness through our unique approach to hospitality. We create vibrant experiences that inspire our guests and leave a lasting impression.

The Role

We're seeking an experienced Hospitality Experience Associate to join our team at Monster Kitchen and Bar in Canberra. As a key member of our front-of-house team, you'll be responsible for delivering exceptional service and ensuring our guests have an unforgettable dining experience.

Key Responsibilities
  • Assist guests with their entire dining experience, from greeting and seating them to taking orders and providing personalized attention.
  • Familiarize yourself with our restaurant products and services, including menus, wine lists, and other beverages.
  • Ensure awareness of all dietary requirements to provide guests with accurate information about menu offerings.
  • Demonstrate high levels of service, responding promptly and politely to all requests.
  • Encourage feedback from guests to update and maintain guest history records.
Requirements

To be successful in this role, you'll need:

  • A minimum of 2 years' experience in a fine dining environment.
  • Knowledge of restaurant and/or hotel operations.
  • A valid RSA or willingness to obtain one prior to starting.
  • Flexibility within your availability and willingness to work various shifts, including mornings, nights, and weekends.
  • Good communication skills and the ability to remain calm and professional in a fast-paced environment.
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of $60,000 - $80,000 per year, depending on experience.
  • The opportunity to work in a dynamic and supportive team environment.
  • Professional development and growth opportunities within the company.
  • A comprehensive benefits package, including hotel benefits, wellbeing programs, and community involvement.


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