Delivery Operations Specialist

1 day ago

Sydney, New South Wales, Australia beBeeDelivery Full time $90,000 - $120,000

At a leading e-commerce destination, our goal is to provide an inspiring and seamless customer experience.

A Delivery Operations Specialist plays a vital role in shaping the future of delivery operations.

About the Role
  • Act as the Subject Matter Expert (SME) for all delivery-related matters.
  • Manage truck scheduling, coordinating fleet operations, and acting as a fleet coordinator.
  • Coordinate schedules with third-party logistics providers, ensuring bookings are made efficiently.
  • Forecast delivery volumes to service providers and enhance the delivery platform.
  • Analyse and report on Carrier On-Time Delivery (COTD) Key Performance Indicators (KPIs), identifying trends and areas for improvement.
  • Understand and work with multiple service providers, including batching processes.
  • Schedule jobs and collections, acting as the external face for delivery coordination.
  • Collaborate with cross-functional teams to enhance operational efficiency and achieve sustainability goals.
  • Drive projects to improve customer satisfaction with delivery speed, reliability, and predictability.
Key Requirements
  • Experience in delivery space, with a strong background in scheduling and job coordination.
  • Excellent communication and stakeholder management skills.
  • Strong experience working with Excel or Google Sheets along with the ability to monitor key metrics and delivery reports.
  • Proven ability to own delivery tasks and consistently meet performance expectations.
  • Understanding of working with multiple service providers and fleet management.
What You'll Bring

This position requires excellent organisational skills, the ability to work independently, and strong attention to detail. The ideal candidate will be highly motivated, enthusiastic, and have a passion for delivering exceptional results.

Benefits

This role offers a competitive salary package, opportunities for career growth and development, and a dynamic work environment that encourages innovation and teamwork.

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