Delivery Operations Specialist

9 hours ago

Sydney, New South Wales, Australia beBeeDelivery Full time $75,000 - $105,000
About this role

We are seeking an experienced delivery expert to join our team. As the Delivery Experience Specialist, you will play a key role in shaping the future of our delivery operations.

This is a full-time position with our client, based in Sydney, NSW, AU. Our e-commerce platforms provide an inspiring and seamless end-to-end customer experience through our own technology innovations.

The ideal candidate will have a strong background in scheduling and job coordination, with experience working with cross-functional teams and multiple service providers.

  • Act as the Subject Matter Expert (SME) for all delivery experience-related matters.
  • Manage truck scheduling, coordinating fleet operations and acting as a fleet coordinator.
  • Coordinate schedules with 3PL partners, ensuring bookings are made efficiently.
  • Forecast delivery volumes to service providers and elevate our delivery platform.
  • Analyse and report on Carrier On-Time Delivery (COTD) KPIs, identifying trends and areas for improvement.
  • Understand and work with multiple service providers, including batching processes
  • Schedule jobs and collections, acting as the external face for delivery coordination.
  • Collaborate with Fulfilment Centre, Customer Service, Finance, and Sustainability teams to enhance operational efficiency and achieve our sustainability strategy.
  • Drive projects to improve customer satisfaction with delivery speed, reliability, and predictability.
About the responsibilities

The Delivery Experience Specialist will be responsible for:

  • Managing truck scheduling and coordinating fleet operations.
  • Coordinating schedules with 3PL partners.
  • Forecasting delivery volumes.
  • Analysing and reporting on COTD KPIs.
  • Understanding and working with multiple service providers.
  • Scheduling jobs and collections.
  • Collaborating with various teams to enhance operational efficiency.
  • Driving projects to improve customer satisfaction.
Requirements

To be successful in this role, you will need:

  • A strong background in scheduling and job coordination.
  • Experience working with cross-functional teams and multiple service providers.
  • Excellent communication and stakeholder management skills.
  • Strong experience working with Excel or Google Sheets along with the ability to monitor key metrics and delivery reports.
  • Proven ability to own delivery tasks and consistently meet performance expectations.
  • Understanding of working with multiple service providers and fleet management.
  • Experience in logistics, delivery operations, or a related field is a plus.
Why this role

This is an exciting opportunity to shape the future of our delivery operations and make a real impact on our customers' experience.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • General Business
Industries
  • Retail Apparel and Fashion

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