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Service Administrator
2 months ago
RDO Equipment is a leading provider of John Deere and Vermeer equipment, with a strong presence in the Australian market. As a trusted business partner, we strive to deliver exceptional service and support to our customers.
We are a dynamic and growing organization, with a team of over 850 staff members across 29 dealership locations. Our commitment to excellence is reflected in our dedication to providing top-notch products and services to our customers.
About the RoleThis exciting opportunity at our Caboolture branch is seeking a highly skilled and experienced Service Administrator to join our team. As a key member of our workshop team, you will be responsible for ensuring the smooth operation of our service department.
Key Responsibilities- Service Administration: Opening and closing jobs, allocating parts and timesheets, and invoicing customers.
- Post-Warranty and Service Work: Following up on post-warranty and service work to ensure customer satisfaction.
- Job Scheduling: Planning and booking workshop jobs to optimize efficiency and productivity.
- Accounts Management: Processing accounts payable and receivable, and managing debtor and creditor relationships.
- Customer Service: Greeting customers and providing exceptional service in the service department.
- Parts Department Support: Assisting the parts department as needed to ensure seamless service delivery.
- Scheduling of Company Truck: Scheduling the company truck for deliveries and pickups.
- Prior Service Administration Experience: A minimum of 2 years of experience in a service administration role.
- Excellent Communication Skills: Strong verbal, written, and interpersonal communication skills.
- Organizational and Prioritization Skills: Ability to prioritize tasks and manage multiple projects simultaneously.
- Teamwork and Collaboration: Strong ability to work effectively in a team environment.
- Computer Literacy: Proficiency in Microsoft Office programs and ability to learn new software quickly.
- Professional Presentation: A professional and courteous demeanor when interacting with customers and colleagues.
- Forklift Licence: Possession of a valid forklift licence.
As an RDO Equipment employee, you will have access to a range of benefits and perks that will enhance your work-life balance and career development. These include:
- Transparent Incentive Programs: Structured incentive programs, commissions, and bonuses to recognize and reward outstanding performance.
- Employee Assistance Program: Access to an employee assistance program with 8 streams of support to help you navigate life's challenges.
- Dedicated Wellness Hub: A dedicated wellness hub with programs to support your physical and mental well-being.
- Regional Salary Packaging: Access to regional salary packaging, regional allowances, and tax benefits to enhance your take-home pay.
- Paid Study Leave: Paid study leave for approved courses to support your career development.
- Paid Community Leave: Paid community leave to give back to your community and support local organizations and charities.
- Exclusive Staff Discounts: Exclusive discounts on machinery, products, and merchandise to enhance your work-life balance.
- Anniversary and Milestone Gifts: Anniversary and milestone gifts and awards to recognize your service and achievements.
- Paid Parental Leave: Enhanced paid parental leave with superannuation contributions to support your family.
- Significant Celebration Gifts: Significant celebration gifts for personal milestones such as births and marriages.
