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Team Leader

2 months ago

Penrith Municipality, Australia Pillow Talk Full time
About the Role

We are seeking a highly motivated and experienced Team Leader to join our team at Pillow Talk. As a Team Leader, you will play a key role in supporting the store leadership team by leading from the front and inspiring your peers to deliver exceptional customer service and achieve sales targets.

Key Responsibilities
  • Customer Service: Provide exceptional customer service and ensure that every customer interaction is a positive experience.
  • Team Leadership: Lead and motivate a team of sales assistants to achieve sales targets and provide excellent customer service.
  • Store Operations: Assist the Store Manager in the overall running of the store, including receiving and organizing inventory, maintaining visual merchandising standards, and ensuring the store is clean and tidy.
  • Sales and KPIs: Drive sales and achieve KPI targets by identifying opportunities to upsell and cross-sell products.
  • Inventory Management: Assist with receiving and organizing inventory, including processing stock deliveries and maintaining accurate stock levels.
Requirements
  • Experience: Proven experience working in a customer-centric retail environment, preferably in a Team Leader or Supervisor role.
  • Skills: Excellent customer service skills, ability to lead and motivate a team, and strong communication and problem-solving skills.
  • Education: High school diploma or equivalent required.
What We Offer
  • Competitive Salary: $58,250 per annum, plus superannuation.
  • Performance Incentives: Generous monthly performance incentives (circa $5,500 per annum).
  • Store Discount: 60% store discount after qualifying period.
  • Free Parking: Free onsite parking.
  • Family-Friendly Environment: A warm, friendly, and supportive work environment.