Cafe Team Leader

4 days ago

Penrith Municipality, Australia Panthers Penrith Full time

Job Title: Cafe Team Leader

Job Summary: We are seeking a highly motivated and experienced Cafe Team Leader to join our team at Panthers Penrith. As a Cafe Team Leader, you will be responsible for leading a team of customer service professionals to deliver exceptional service to our members and guests.

Main Responsibilities:

  • Lead a team of customer service professionals to deliver exceptional service to our members and guests.
  • Maintain high levels of customer service at all times.
  • Take customer orders and handle cash transactions.
  • Prepare and serve food and beverages, including barista and basic food preparation.
  • Perform general cleaning duties, including maintaining floor cleanliness.
  • Manage daily shifts and staff, including ordering and effective replenishment of products.
  • Assist and resolve employee and customer enquiries.
  • Complete daily shift reports and perform daily cash reconciliation and processing.
  • Ensure the comfort and wellbeing of members and guests by ensuring all WHS requirements are being met.
  • Ensure the success and cohesion of the team.
  • Adhere to Panthers policies, procedures, and legislative requirements.

Requirements:

  • Previous 2 years' experience in a supervisory role within the hospitality industry.
  • Fantastic written and verbal communication skills.
  • An energetic and enthusiastic approach to work.
  • A proven track record for providing exceptional customer service.
  • RSA and RCG Certificates or willingness to obtain.
  • High standard of personal grooming.
  • Strong attention to detail and problem-solving skills.

Why work for Panthers?

  • Work within a supportive team who prides themselves on giving back to employees.
  • Enjoy a 40% discount at any Panthers-owned food outlets.
  • Enjoy a 20% discount on Panthers merchandise.
  • Reward and recognition programs.
  • Learning, development, and career growth opportunities.
  • Enjoy staff get-togethers and more.

As a Cafe Team Leader, you will have the opportunity to work in a fast-paced environment, leading a team of customer service professionals to deliver exceptional service to our members and guests. If you are a motivated and experienced leader with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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