Cafe Team Leader
2 weeks ago
We are seeking a highly motivated and enthusiastic Cafe Supervisor to join our team at Panthers Penrith. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service, managing day-to-day operations, and leading a team of customer service professionals.
Main Responsibilities:- Customer Service: Maintain high levels of customer satisfaction at all times, taking customer orders, and handling cash transactions.
- Food and Beverage Service: Prepare and serve food and beverages, including barista, desserts, and basic food preparation.
- General Cleaning Duties: Maintain floor cleanliness, including table clearing, glass, and plate collection.
- Shift and Staff Management: Manage daily shifts, staff, and ordering and effective replenishment of products.
- Employee and Customer Enquiries: Assist and resolve employee and customer enquiries.
- Reporting and Reconciliation: Complete Daily Shift Reports and daily cash reconciliation and processing.
- WHS and Compliance: Ensure all WHS requirements are being met at all times.
- Experience: Previous 2 years' experience in a supervisory role within the hospitality cafe industry.
- Communication Skills: Fantastic written and verbal communication skills.
- Approach to Work: Energetic and enthusiastic approach to work.
- Customer Service: Proven track record for providing exceptional customer service.
- Certifications: RSA and RCG Certificates or willing to obtain.
- Personal Grooming: High standard of personal grooming.
- Problem Solving: Strong attention to detail and the ability to problem solve.
- Supportive Team: Work within a supportive team who prides ourselves on giving back to our employees.
- Discounts: Enjoy a 40% discount at any Panthers owned food outlets and a 20% discount on Panthers merchandise.
- Reward and Recognition: Reward and recognition programs.
- Learning and Development: Learning, development, and career growth opportunities.
- Staff Get-Togethers: Enjoy staff get-togethers and much more.
We are looking for a team player who is passionate about delivering exceptional customer service and has a positive approach to work. If you are a motivated and enthusiastic individual who is looking for a new challenge, please apply today.
The Panthers Group is an Equal Opportunity Employer and encourages Indigenous Australians to apply.
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