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Data Centre Infrastructure Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeOperational Full time $170,000 - $185,000
Job Title: Data Centre Operations Manager

  • The Data Centre Operations Manager oversees daily operations of the data centre, ensuring the delivery of exceptional services to customers.
  • This role prioritizes and assigns trouble tickets to data centre technicians and operators, routinely reviewing the ticket queue for large events.
  • The manager guides, trains, and educates data operations technicians on best practices related to service owner issues.
  • They manage and deliver mid-size projects, recommending policies and procedures to meet industry best practices and SLAs.
  • Maintaining a diverse team of data technicians with varying skills is another responsibility of this role.
  • On-call scheduling coordination, absence, and vacations are managed by the Data Centre Operations Manager.
  • Recruitment and training of data technicians ensure appropriate staffing levels.
  • Performance reviews for staff are written and delivered by the manager.
  • Process and procedure improvement are ongoing initiatives in this role.
  • Assistance and management of relationships with external vendors and contractors are also part of the job.
  • Ensuring adherence to local Health & Safety standards in all data centres is crucial.
  • Metrics creation and maintenance of all data centre aspects drive positive improvements.
  • Implementation of service methodologies such as incident management, problem management, change management, capacity management, and assistance in driving continuous improvements are key objectives of this position.