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Exceptional Customer Advocate
2 weeks ago
Make a meaningful difference in the lives of others by working as a customer service representative.
We are one of Queensland's largest and most trusted providers of community and in-home care, residential aged care, disability services, and retirement living.
About UsWe strive to make the world a better place through small moments that leave big impacts.
Key Responsibilities- Manage incoming referrals and enquiries for new and existing customers seeking our Community Services
- Liaise with our community services team across Queensland to review client requests and discuss options
- Process referrals from government sites, industry partners, hospitals, and GP's
- Significant experience in a customer service environment
- Well-developed communication skills to offer support and elicit customer needs
- Demonstrated problem-solving skills
- Ability to multitask in a fast-paced environment
- Proven ability to positively contribute to and work as part of a dynamic team
- Solid knowledge and use of computer software packages
- Flexible work arrangements to support work-life balance
- 12 weeks paid parental leave in addition to the government scheme
- Access to salary packaging, meal, and entertainment benefits
- A recognition and rewards platform providing employee discounts at hundreds of retailers
- A positive and inclusive team based on respect, shared standards, strong values, and a commitment to serving others
- Career development opportunities with a leading community and residential care provider
We are proud to be part of the UnitingCare family, welcoming you as part of something bigger. Our team is compassionate, inclusive, and committed to helping people live life in all its fullness.
