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Area Manager
2 months ago
The Area Manager role is responsible for leading a team of Senior Business Banking Managers to deliver excellent outcomes for commercial customers, and proprietary customers, as part of the Commercial Banking proposition. In addition to the respective teams' acquisition, sales & revenue outcomes and customer experience deliverables, the role has responsibility for ensuring a well-managed, compliant business and an engaged workforce to deliver on the Commercial strategy.
Key Responsibilities- Leading a team of bankers to maintain and leverage deep relationships with commercial customers in order to achieve new business outcomes.
- Overall sales & revenue performance measured by Business Lending FUM drawn and other cross-sell opportunities.
- Team productivity to ensure that customers are efficiently & proactively managed through a well-executed sales operating rhythm measured through response times & successful conversion of opportunities.
- Overall accountability for having a well-managed business relating to operational risk and credit risk.
- Establish a coaching culture where bankers & leaders develop deep credit expertise and are able to reach their full potential and where learning is embraced & embedded.
- Develop strong relationships, influence & collaborate with internal stakeholders to solve complex problems; in particular a strong working relationship with commercial banking team and leaders.
- Build and maintain strong relationships with key commercial partners.
- Drive outstanding customer experience and outcomes measured through Net Promoter Score improvement.
- Create a truly customer-focused culture (deeply embedded practices such as quality needs-based conversations, acting on customer feedback, resolving complex complaints etc).
- Deliver exceptional customer responsiveness through the effective operational management of the business (Resource planning, rostering, operational efficiencies etc).
- Business Development: The activity of partnering with commercial customers and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value.
- Coaching: Helping commercial customers move from where they are to where they want to be through the use of effective coaching techniques and strategies.
- Stakeholder management: The ability to identify, understand and anticipate the needs of commercial customers and internal stakeholders in order to gain commitment.
- Customer Solutioning: Supporting commercial customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
- Credit assessment and management: Assessing, advising, monitoring and/or approving a commercial customer's credit worthiness, credit risk and suitable credit structuring options based on internal credit policies, guidelines, scoring models and/or applying judgement based on prior experience and knowledge.
- Influencing: The ability to gain the commitment of commercial customers and internal stakeholders through a range of techniques.
- Relationship Management: Building, maintaining and influencing relationships with commercial customers and internal stakeholders to achieve mutually beneficial outcomes.
- Commercial acumen: The ability to take a big picture view of the organisation, the market, external and internal pressures and trends and identify actions or strategies to drive efficiency and create long-term value.
- Strategy Development: Creating a purpose, mission and/or plan to achieve long term goals and objectives. This might include strategy relating to: commercial customers, workforce, segments, brand etc.
- Problem solving: The ability to identify and critically evaluate problems, and/or interconnections and patterns across a broader system, for the purpose of finding and implementing a solution.
- A passion for helping commercial customers thrive.
- Deep Commercial Credit experience – expertise in commercial lending processes & credit policy.
