Key Customer Support Specialist

7 days ago

Adelaide, South Australia beBeeEmployment Full time $59,000 - $76,000

About the Opportunity

As a key member of our team, you will make a positive impact on the lives of individuals who have recently secured employment.

Utilize your exceptional interpersonal skills to develop and maintain strong relationships with employers that deliver valuable ongoing support.

The ideal candidate will be able to:

  1. Demonstrate experience in administration or customer service, with a background in Employment Services Industry desirable;
  2. Engage effectively with diverse customers who require support with sensitive matters and ensure clear communication of these requirements;
  3. Excel in administration skills, written communication, attention to detail, and computer literacy;
  4. Proven ability to multitask and work across various IT systems while maintaining contact with customers;
  5. Meet targets and KPIs through diligent effort;
  6. Work efficiently in a fast-paced environment and adapt quickly to new systems.

Requirements

The successful candidate will possess:

  • A minimum Certificate IV in Employment Services, Career Development or willingness to obtain;
  • Experience in an inbound or outbound contact centre environment or Employment Services.

About Us

We are a national not-for-profit organization dedicated to supporting Australians achieve economic and social self-reliance. We provide a range of employment, work experience, disability, youth, Indigenous, and community services across multiple states.

We value excellent customer service, integrity, and honesty in our employees. We seek candidates who share our passion for working with those in need and can contribute to a strong team dynamic.

Benefits

Enjoy a competitive salary commensurate with skills and experience, as well as tax-effective salary packaging opportunities.

Equal Opportunities Employer

We welcome applicants from diverse backgrounds and are committed to creating a safe environment for all employees and clients.

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