Trade Order Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeClientOriented Full time $90,000 - $110,000
Customer Support Consultant

We are seeking a dedicated and highly organized customer support professional to oversee the full lifecycle of trade orders, providing exceptional client experiences from order confirmation through to delivery and beyond.

This role involves managing the entire trade order process, ensuring accuracy in every detail. The ideal candidate will proactively communicate with clients, provide updates on deliveries, stock, and service timelines, resolve post-sale concerns quickly and professionally, and liaise with internal teams to prioritize trade client outcomes.

  • Manage the full lifecycle of trade orders, guaranteeing precision in every aspect.
  • Proactively engage with clients to provide updates on deliveries, stock, and service schedules.
  • Resolve post-sale issues such as damage claims or delivery problems efficiently and professionally.
  • Collaborate with internal teams – including customer service, dispatch, warehouse, and showrooms – to prioritize trade client objectives.
  • Support the showroom team with trade-related follow-ups where necessary.
  • Utilize AI tools and CRM systems to manage customer communication, track open actions, and minimize administrative tasks.
  • Maintain a monthly service performance report, identifying trends and improvement opportunities.

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