Business Growth Strategist
6 days ago
The Business Development Manager plays a key role in driving the growth of Zarraffa's Coffee, an award-winning business with a strong brand reputation. This is a mid-senior level position that requires strategic thinking and leadership skills to drive commercial success.
About the Role:The BDM will work closely with the Retail General Manager and Operations Department to devise and implement strategies for growth. The goal is to assist existing and prospective franchisees to enhance their operations and profit margins by building relationships with stakeholders, developing KPIs, conducting store evaluations, identifying areas for improvement, and mentoring franchisees and store managers as needed.
- Main Responsibilities:
- Travel to allocated stores to build and maintain relationships with franchisees and store management teams.
- Analyse financial performance of stores and monitor break-even points to develop strategies for improvement.
- Evaluate customer satisfaction metrics and identify areas for improvement.
- Uphold and enforce Zarraffa's brand standards across all stores to ensure consistent delivery of exceptional customer experiences.
- Implement customer-centric initiatives to increase customer retention and loyalty.
- Assist in managing and mitigating risks associated with store operations.
- Act as a liaison between stores and Zarraffa's operations team to ensure timely communication.
- Work collaboratively with departments to foster best practices and enhance overall store performance.
- Five years' experience in a leadership role within the QSR industry.
- 2+ years' experience as a Business Development Manager within the Franchising industry.
- Good understanding of financial principles and acumen.
- Able to travel regularly for store visits.
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