IT Support Specialist
2 months ago
Overview
We are seeking a highly skilled IT Support Specialist to join our technology department at Fisher Investments. The successful candidate will provide in-depth desktop support to our company and its employees, troubleshooting, diagnosing, and resolving complex PC and network problems.
The Opportunity
As an IT Support Specialist, you will be a key member of our IT team, responsible for providing Tier 1 and Tier 2 support to end-users, performing installation, repair, and preventative maintenance of end-user software and hardware, and supporting third-party software applications.
The Day-to-Day
- Provide technical support to end-users via phone, email, or in-person
- Perform routine maintenance tasks, such as software updates and hardware repairs
- Work with vendors to resolve hardware and software issues
- Collaborate with the IT team to resolve complex technical issues
- Document and track incidents and requests using ServiceNow
Your Qualifications
- Bachelor's degree in Computer Science or related field
- 3-5 years of experience in IT and Infrastructure and Operations
- Relevant certifications, such as A+ and ITIL
- Excellent communication and problem-solving skills
Why Fisher Investments
At Fisher Investments, we are committed to providing our clients with exceptional service and support. As an IT Support Specialist, you will have the opportunity to work with a talented team of professionals and contribute to the success of our company.
Benefits
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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