
Drive Customer Satisfaction as a Concession Manager
7 days ago
Job Overview:
The Concession Manager role plays a pivotal part in driving operational excellence and customer satisfaction across concession locations nationally.
Main Responsibilities- Lead the team to deliver exceptional customer service, leveraging available data and reports to inform strategic decisions.
- Provide regular coaching and feedback to ensure team members have a deep understanding of products and are customer-centric.
- Maintain stock levels, loss prevention, and rosters to create a safe working environment.
- Foster talent acquisition, engagement, and retention, building succession planning for store success.
Essential Attributes:
- A genuine desire to contribute to the Country Road Group and alignment with our core values.
- A passion for fashion accompanied by a professional personal presentation.
- Strong leadership skills in delivering an exceptional customer and team experience.
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