Operations Director

1 week ago

Sunshine Coast, Australia beBeeRetail Full time $37,440 - $72,800
Retail Operations Manager

We are seeking a highly skilled Retail Operations Manager to oversee our team at a leading retail store in Maleny.

The ideal candidate will have a proven track record of ensuring exceptional customer service, managing store operations, and driving sales growth in a challenging but rewarding environment.

Key Responsibilities:

  • Store Management: Oversee daily operations of the store, including opening and closing procedures, inventory management, stock replenishment, and maintenance of store standards.
  • Team Leadership: Recruit, train, schedule, and supervise staff to ensure they meet performance standards and provide excellent customer service. Foster a positive work environment that promotes teamwork and staff development.
  • Customer Service: Act as the face of the store, ensuring all customer interactions are handled with professionalism and care. Resolve customer complaints effectively to maintain high levels of customer satisfaction.
  • Sales and Merchandising: Drive sales through effective merchandising strategies, promotional activities, and by staying updated with market trends. Implement and monitor sales goals.
  • Financial Management: Manage store budget, control costs, and work towards achieving financial targets. Handle cash management, banking, and daily sales reporting.
  • Compliance: Ensure compliance with all health, safety, legal, and company regulations. Maintain pharmacy standards if applicable, including managing pharmacist schedules and ensuring prescription services run smoothly.
  • Local Engagement: Build relationships within the Maleny community to enhance store reputation and customer base.

Qualifications:

  • Experience: Proven experience as a Retail Manager or similar role, preferably within a pharmacy environment for candidates aiming for the higher salary bracket.
  • Leadership Skills: Strong leadership, team-building, and communication skills.
  • Retail Knowledge: Deep understanding of retail operations, inventory management, and customer service excellence.
  • Problem Solving: Ability to handle complex issues with effective problem-solving capabilities.
  • Adaptability: Willingness to adapt to a unique location with potential commuting challenges.

Education:

  • A diploma or degree in Business, Retail Management, or a related field is preferred but not mandatory with substantial relevant experience.

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