Customer Support Associate

5 days ago


Melbourne, Victoria, Australia Tech Mahindra Full time

Direct message the job poster from Tech Mahindra

Join us as an Inbound Call Centre Associate, and you'll work with Australia's largest telecom player and be part of a fun & caring team.

Who are we?

We are Tech Mahindra, a multi-national Technology company that provides digital solutions, consulting, and business process services in over 50 countries. TechM has a large workforce in Australia and a strong presence in the global markets, offering innovative solutions & services to clients across industries. Check out our webpage at www.techmahindra.com.

What's in it for YOU?

  • Flexible working arrangement from home and office
  • Competitive salary + Super + Penalty rates
  • An attractive rewards and incentive program
  • Internal career progression opportunities across several industries & technologies
  • Discounted private health insurance
  • Modern office with facilities in the heart of Melbourne CBD

What will your typical day look like?

As a Customer Support Associate, you will be assisting customers over the phone with faults and account queries. Our well-resourced environment will provide you with the tools & opportunities you need to develop customer-focused skills, enhance your knowledge of Australia's telecom industry, and upskill in industry-standard software platforms.

We are currently hiring for two types of Inbound Call Centre Associate roles but with different working arrangements.

Hours of Operation

Nesting: 3-4 Weeks (7 am - 7 pm, any 8 hrs., Mon -Fri)

Up to 4 months post Nesting: Work from office (7 am - 7 pm, any 8 hrs., Mon -Fri)

Thereafter: Hybrid Schedule (Rotating Roster): Timing: 7 am - 11 pm, Monday to Sunday

If you are someone with:

  • A passion for helping people
  • A great attitude and a willingness to learn
  • A desire to work in a fun and supportive environment
  • A knack for problem-solving and thinking on your feet
  • An Australian/ NZ Citizenship or Permanent Residency or a Temporary Resident visa with at least 1-year full work validity and unrestricted working rights

Immediately Apply to be a part of this wonderful family.

What are you waiting for? Send in your resume to Dheeraj at dj00754194@Techmahindra.com to have a confidential discussion.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

IT Services and IT Consulting

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