Assistant Branch Manager

1 week ago

Numbla Vale, Australia APGFCU Full time

About APGFCU

APGFCU is a leading financial institution dedicated to empowering members to build wealth. With over 80 years of experience, we have established a strong reputation for providing valuable products and services to our community.

Job Summary

We are seeking a highly skilled and experienced Branch Operations Manager to join our team. As a key member of our leadership team, you will be responsible for the overall management and supervision of our branch operations, ensuring seamless delivery of our products and services to our members.

Key Responsibilities

  • Operations and Risk Management
    • Exercise leadership and sound decision-making to mitigate risk and ensure the security of branch operations.
    • Implement and ensure compliance with regulatory guidelines, policies, and procedures.
    • Provide accurate completion of daily branch settlement, cash management, and maintenance of branch records.
    • Research and resolve settlement differences.
    • Define and delegate authority to maintain efficiency of operations.
    • Ensure physical branch appearance meets standards.
    • Report building safety or maintenance concerns.
    • Evaluate quality of work produced and ensure timely error resolution.
  • Culture and Leadership
    • Assist in planning and execution to lead all aspects of branch performance.
    • Create member loyalty through consultative interactions and solutions.
    • Coordinate and lead the work of staff members engaged in providing efficient and courteous services.
    • Embody APGFCU values by cultivating and supporting a safe and secure workplace.
    • Demonstrate commitment and interest in employee development.
    • Implement plans to promote continuous learning for self and staff.
    • Anticipate and identify causes for inadequate results and take corrective action.
    • Create and maintain an atmosphere of open communication, satisfactory employee and member relations, efficiency, and productivity.
  • Member Experience and Sales
    • Lead, plan, and implement a branded sales process in support of our mission.
    • Optimize best practices through service and sales meetings, tracking, coaching, and follow-up.
    • Enforce ethical sales practices through inspections, coaching, observations, and staff meetings.
    • Coach consultative selling, maximizing all tools available and promoting daily service and sales activities.
    • Assist with coordinating efforts of entire branch to achieve assigned monthly goals.
    • Provide coaching to members of staff to develop skills and experience.
    • Support the branch manager in the preparation and review of monthly standards tool with each branch employee.
  • Business Development
    • Assist and support the branch manager to develop and promote APGFCU through community involvement and business associations.
    • Coordinate with branch manager to participate in various outreach activities.
    • Work with business development directors to create awareness of APGFCU and promote membership growth.

Requirements

We are seeking a highly skilled and experienced Branch Operations Manager with a strong background in financial institution operations, leadership, and management. The ideal candidate will possess:

  • Strong leadership, motivation, and managerial skills.
  • A professional demeanor and integrity.
  • Effective selling strategies and techniques.
  • An Associate's degree in Business Administration, Management, Finance, or a related field.
  • A minimum of three years of financial institution experience, including two years of supervisory experience.
  • Strong problem-solving, priority-setting, and decision-making skills.
  • A team player with excellent communication and organizational skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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