Claims Case Manager

1 week ago

Sydney, New South Wales, Australia beBeeNegotiator Full time $85,000 - $100,000
About the Role">

As a Claims Advisor, you will play a vital role in helping individuals who have suffered personal and psychological injuries. Your work will contribute to getting their lives back on track, making a tangible difference in their quality of life.

  • Empower Individuals: You will manage a portfolio of Personal Injury Commercial Claims, ensuring injured workers receive their correct entitlements.
  • In-Depth Assessment: You will obtain and meticulously review medical, financial, investigative, and rehabilitation reports to make accurate claim assessments.
  • Effective Resolution: You will employ appropriate strategies to resolve claims cost-effectively while upholding the well-being of injured workers.
  • Collaborative Approach: You will collaborate proactively with internal support and external stakeholders to ensure timely and proactive Case Management.
  • Exemplary Customer Service: You will provide top-tier customer service to legislative authorities, employers, and injured workers by complying with legislation and maintaining efficiency in claim processing.
Required Skills and Qualifications

To succeed in this role, you will require:

  • Experience that Counts: You will need experience in Workers Compensation claims, portfolio claims management, or call centre operations.
  • Team Player: You will be part of a strong, supportive team and demonstrate your track record of providing excellent customer service.
  • Effective Communication: You will show exceptional listening and communication skills in a high-volume work environment. Build rapport with customers and demonstrate genuine compassion.
  • Negotiation Skills: You will be able to interpret complex information and negotiate effectively with various stakeholders, including claimants, third-party providers, external bodies, and internal teams.
  • Resilience: You will exhibit a high level of resilience and the ability to manage complex, sensitive, and challenging matters.
Benefits

This role offers:

  • A chance to make a tangible difference in people's lives.
  • A opportunity to develop your skills and expertise in claims management.
  • A collaborative and supportive work environment.
Others

Please note:

  • The role requires strong analytical and problem-solving skills.
  • The successful candidate will be required to undergo training and development programs.

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