Claims Case Manager

6 days ago

Sydney, New South Wales, Australia GROW Inc Full time
Overview

GROW Inc Sydney, New South Wales, Australia

Job title

Claims Case Manager

Location

Sydney, New South Wales, Australia

Responsibilities
  • Ensure claim work items are completed within agreed SLAs and communicate any potential SLA risks ahead of time for corrective action to take place
  • Claims Case Management: Accountable for accurate management of own claim portfolio, ensuring compliance with SLAs, and adherence to business rules, life code, SIS Act and super code regulations.
  • Team Quality Assurance – Perform quality assurance tasks and conduct end-to-end claim reviews to ensure proficient and accurate case management within the team. Take ownership of providing coaching to administrators to address any identified quality gaps.
  • Incident Management - Ensure incidents are reported within SLA timeframes to your leader and when requested assist with incident remediation
  • Complex enquiries - Take ownership of complex enquiries raised both internally and externally (client and/or insurer), ensuring they are answered within agreed SLA's
  • Standard Operating Procedures (SOPs) - Provide subject matter expert (SME) input for SOPs and ensure all SOP actions are completed within agreed timeframes.
  • Complaint management – When requested, provide support in complaint management activities with internal and external stakeholders related to Insurance Claims and RG271
  • Training Facilitation - Collaborate with our training and development team to facilitate and/or support training sessions for the claims administration team. Take ownership of ensuring that all training sessions are effectively planned, organized and delivered to meet the team\'s learning objectives
Qualifications

(No specific qualifications listed in the provided text. The responsibilities imply strong knowledge of SLAs, regulatory compliance in insurance claims, and training capabilities.)

Benefits
  • ME Days - Take an additional 3 days of leave off per year for wellness
  • Birthday Leave - Take an extra day off per year on your birthday
  • Employee Share Option Program - our success is your success
  • Parental Leave – we provide 10 weeks and support growing families by covering Superannuation contributions for the Primary Caregiver
  • Community give back days - organised by us
  • Learning & Development Budget - up to $500 per year to use on your own development
  • Hybrid Work Arrangement - We have a true hybrid arrangement
  • Exciting Discounts - Think movie tickets, gift cards & electronics
Additional information

We are a Circle Back Initiative Employer – we commit to respond to every applicant

EEO

We encourage applications from all backgrounds and orientations. We commit to respond to every applicant.


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