CRM Program Manager

3 days ago

Brisbane, Queensland, Australia beBeeMarketing Full time $90,000 - $120,000

Customer Engagement Specialist Job Overview

Developing Customer Relationships

We are seeking a highly skilled Customer Engagement Specialist to join our team. As a key member of our customer lifecycle programs, you will be responsible for developing and delivering strategies that enhance retention rates and maximize lifetime value.

About the Opportunity:

  • Develop and execute comprehensive customer engagement strategies aligned with business objectives.
  • Manage end-to-end campaign development, including lifecycle, loyalty, and service communications.
  • Collaborate with stakeholders to optimize CRM programs and journey automations, focusing on personalization.
  • Design and implement triggered automated programs.
  • Analyze campaign performance to drive KPIs and improve customer experiences.

About You:

  • You have strong experience in Lifecycle Marketing, mapping, and creating lifecycle journeys across multiple channels.
  • You can plan, organize, prioritize, and execute multiple projects simultaneously, balancing attention to detail with swift execution.
  • You possess excellent analytical skills, interpreting data to draw actionable insights.
  • You have excellent communication and collaboration skills, working cross-functionally in a fast-paced environment.
  • You are familiar with marketing automation platforms and willing to learn new technologies.

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