Key Customer Service Leader

1 week ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $80,000 - $120,000

This family business has a rich history of achievement, celebrating 70 years in operation.

Job Overview

As a customer service leader, you will inspire and motivate a loyal team to deliver exceptional customer experiences. Your role includes:

  • Leading by example and challenging conventional practices
  • Managing stakeholder relationships internally and externally
  • Aligning the team's efforts with the company's overarching strategy to enhance customer satisfaction
  • Driving process improvements in a dynamic environment

Previous experience leading and developing a customer service team is essential for this role. Experience in the FMCG or food manufacturing sectors is highly regarded. Proficiency in data analysis and report generation is also expected. This position requires on-site work, Monday to Friday.

Our ideal candidate will be passionate about delivering excellence in customer service, stakeholder management, and engagement. They will have the enthusiasm and initiative to take the team on a journey of growth and development.

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