Key Customer Service Representative

7 days ago

Melbourne, Victoria, Australia beBeeSupport Full time $60,000 - $80,000

Merchant Support Professionals play a vital role in delivering exceptional customer service and ensuring seamless merchant experiences. This dynamic position requires strong problem-solving skills, excellent communication abilities, and a proactive approach to resolving client issues.

Job Description:

This role involves providing front-line support to merchants and end customers, handling client-facing calls and inquiries with professionalism and efficiency. The successful candidate will work closely with the Director of Merchant Support to ensure high standards are met.

  • Provide front-line service to merchants and end customers
  • Onboard and train merchants on internal platforms
  • Troubleshoot basic technical issues related to merchant accounts and transactions
  • Ensure KPIs and daily tasks are completed to a high standard
  • Maintain set SLAs, identifying and escalating issues as needed
Requirements:


• Previous experience in a client-facing role with a focus on delivering exceptional service.


• Strong problem-solving and analytical skills, with a track record of resolving client issues and enhancing service delivery.


• Basic technical support experience or familiarity with troubleshooting technical issues is preferred.


• Ability to work collaboratively with team members and leaders to identify challenges and implement improvements.


• Excellent English communication skills, both written and spoken.


• A can-do attitude, able to handle a high-volume workload with accuracy and efficiency.

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