Field Service Technician

2 months ago

Sydney, New South Wales, Australia Oshkosh Full time
About JLG, an Oshkosh Company

JLG is a global leader in the access industry, committed to delivering innovative solutions to the construction industry. Our company has a rich history, dating back to 1969, when our founder, John L. Grove, set out to resolve growing safety concerns in the construction industry.

Job Summary

The Field Service Technician role is responsible for attending to customer premises to carry out servicing, inspections, breakdown support, and repairs to access equipment, including elevating work platforms, lighting towers, and telehandlers.

Key Responsibilities
  • Carry out inspections, servicing, and repairs of equipment with a focus on elevating work platforms, telehandlers, and lighting towers.
  • When attending to customer sites, make every effort to repair machines on site, limiting the need to transport the machines off site.
  • Be available to travel, including overnight accommodation, when requested.
  • Responsible for completing all appropriate paperwork and inspection forms required by JLG policy, ANZ Standards, and customer and/or site requirements in a timely manner.
  • Responsible for notifying the Field Service Coordinator if repairs or services can't be completed during visit and the reason why, where required, providing information for the ability to provide the customer a quote.
  • Providing a superior level of customer service.
  • Liaising with technical support, including the interpretation of manuals where required.
  • Conduct van audits and stock takes.
  • General administrative duties relevant to the role, including entering accurate job notes.
  • Generating sales and service leads where possible and collaborating with the team.
  • Maintain personal retail labor utilization rates as per target.
  • Be able to contact or visit customer sites to generate additional service work as required and in consultation with the Field Service Coordinator.
Requirements
  • Previous experience in a similar role – experience with mechanical, hydraulic, and electrical advantageous.
  • Ability to effectively communicate both written and verbal.
  • Ability to establish rapport with internal and external customers.
  • Driver's license.
  • Proficient language, literacy, and numeracy, including the ability to write job notes, read safety information, machine manuals, and street signs, and understand basic numeracy such as time, parts numbers, and quantities.
  • Ability to travel 25%.
Preferred Qualifications
  • Trade qualification in elevating work platform technology, heavy vehicle, diesel, automotive, auto electrical, or related field.
  • Strong organizational skills with exceptional follow-through and attention to detail.
  • Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.
  • Ability to work in a fast-paced environment where requirements are constantly changing.
  • Experience and proficiency with various web-based software applications that allow for transferrable skills to adequately use our Baseplan system and email.

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