Food & Beverage Service Manager

6 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $75,000 - $95,000
Job Opportunity

The role of Food & Beverage Supervisor is a chance to join a vibrant hotel with a unique atmosphere. As a supervisor, you will be responsible for the supervision of outlet operations, including service mise en place, equipment set up and pack down, food and beverage service periods.

You will create the warm atmosphere that makes our guests feel at home in any location.

Key Responsibilities:
  • Assist management with day-to-day operations of all food & beverage outlets
  • Ensure all food and beverage served is in accordance with brand standards and served at appropriate time and place
  • Be the warm welcome that kicks off a memorable guest experience
  • Excellent Communication skills – guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
  • Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
  • Be a trusted contact for all guests – help them with anything from bill issues to local knowledge.
  • Maximize revenue on shift through promotion and upselling, and training of colleagues
  • Assist in ensuring training of food & beverage staff is carried out and training plans are designed and implemented to meet needs
  • Maintain standards of hygiene for food handling and presentation
  • Have a flexible approach to adapting to guest requests, and have the necessary skills to actively resolve complaints and challenges presented by guests
  • Stay calm under pressure while boosting team morale and fostering a culture people are proud to be part of
Requirements

To succeed in this role, you should have:

  • At least 1 year's related experience, preferably as a Team leader or Supervisor
  • A genuine passion for food and a love for sharing your culinary stories with our guests
  • Valid Victorian RSA and Food Safety Certificate, as required by law
  • Full working rights in Australia without restrictions
What We Offer

As a valued member of our team, you can expect:

Competitive salary that rewards all your hard work

Wide range of benefits designed to help you live your best work life, including impressive room discounts and some of the best training in the business

Lifelong development programs, career milestone celebrations, and transfer of leave entitlements as you move and grow with us

A supportive environment where we celebrate differences and encourage colleagues to bring their whole selves to work

We promote equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability

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