Career Opportunities in Financial Services
7 days ago
About Us
We're a leading financial institution driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
The Role
As a Banking Consultant in our Retail Banking division, you'll play a key role in delivering exceptional customer experiences. Your primary responsibility will be to meet each customer's end-to-end financial needs across transaction activities, needs-based conversations, and educating them on digital solutions. This includes completing customer transactions, conducting in-depth needs-based conversations, and fulfilling products as per your accreditation level.
This is a full-time position based mainly in branches, with opportunities for growth and professional development. You'll work collaboratively as part of a team, acting as a role model and peer coach to deliver the best possible customer experience.
Banking is evolving, and we're committed to staying ahead of the curve. As a Banking Consultant, you'll have the opportunity to try new things, learn from experienced colleagues, and grow your career in a dynamic and supportive environment.
Key Responsibilities:
- Deliver exceptional customer experiences through seamless branch interactions.
- Act as a role model and peer coach to drive team performance and excellence.
- Contribute to a significant uplift in customer engagement and advocacy.
- Participate in bank programs and initiatives to drive business growth.
- Take ownership of 'know your customer' responsibilities from a risk perspective.
- Ensure compliance with ANZ policies and procedures.
Requirements:
To succeed in this role, you'll need:
- Exceptional customer focus and retail experience.
- A working knowledge of technology and digital channels.
- Strong multitasking and adaptability skills.
- Ability to work collaboratively as part of a team.
- Solid understanding of compliance.
- Excellent communication and interpersonal skills.
We're an inclusive employer that values diversity and offers flexible working arrangements to support work-life balance. We believe in investing in our people and providing opportunities for growth and development.
**Estimated Salary:** AU$80,000 - AU$120,000 per annum (dependent on experience)
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