Medical Report Review Specialist

1 week ago

Brisbane, Queensland, Australia beBeeQuality Part time $90,000 - $110,000
About the Role

We are seeking a skilled and experienced individual to join our National Quality team as a part-time Quality Reviewer.

The successful candidate will bring their expertise and maturity to the role, along with excellent time management and organisational skills, and be a team player who is always willing to go the extra mile to help serve our customers.

Key Responsibilities:

  • Review specialist medical reports to deliver high-quality, timely and independent medical opinions to our customers.
  • Work closely with peers, client services operations, customers, and consultants to ensure accuracy, completeness and clarity in reports for effective decision-making.
  • Ensure all legislative and customer compliance requirements are met prior to a report being released.
  • Troubleshoot and escalate as required inaccurate, deficient and or incomplete reports and discuss with referrers and or consultants to resolve all issues that need to be addressed.
  • Identify, contribute to and engage positively with any report quality and process changes and enhancements to achieve constant and ongoing improvement for all key stakeholders.
  • Understand and meet required quality and productivity targets.
  • Utilise established systems and processes to review and deliver medical reports in the most secure and efficient manner.

Key Stakeholder Collaboration:

  • Complete, establish and maintain highly professional and positive relationships with consultants, and where applicable, their practice manager, to achieve report quality and timeliness standards.
  • Establish and maintain highly professional and positive customer relationships to provide a positive customer experience and a high standard of customer service.
  • Liaise with referrers on report requirement clarifications and report delivery status as required.
  • Utilise established systems and processes to engage with and record key stakeholder communication in a complete and appropriate manner.

Requirements:

  • To be successful in this role, it is desirable that you have at least 3 years' experience in personal injuries insurance, clinical practice, allied health or other quality assurance roles.
  • Proficient skills in Microsoft Word and ability to learn Practice Manager operating systems.
  • Strong ability to read, interpret and make critical judgement calls.
  • Excellent time management and organisational skills to manage high report volumes.
  • Ability to balance quality, speed, and accuracy.
  • High levels of EQ, motivated by improvement and the opportunity to test and learn from new ideas.
  • Genuine passion for providing exemplary customer service.
  • Positive attitude and growth mindset.
Benefits and Opportunities

This role offers the opportunity to work in a dynamic team environment, with a focus on delivering high-quality results and continuous improvement. You will have the chance to develop your skills and knowledge, and contribute to the success of our organisation.

In return for your expertise and dedication, we offer a competitive salary and benefits package.

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