Knowledge Strategist

2 weeks ago

Sydney, New South Wales, Australia beBeeKnowledge Full time $120,000 - $140,000

Job Summary

We are seeking a skilled Knowledge Manager to lead the implementation of our ServiceNow platform, ensuring seamless knowledge sharing and collaboration across teams.

The ideal candidate will have strong experience in KM principles, ServiceNow configuration, and content design, with excellent communication and facilitation skills to engage diverse stakeholders.

  • About the Role
  • Create and execute a comprehensive KM strategy aligned with business objectives, driving engagement and adoption of ServiceNow.
  • Design and deliver engaging learning experiences to enhance user proficiency, including visual guides, walkthroughs, and training materials.
  • Monitor and analyse metrics to inform improvements to content, discoverability, and campaign effectiveness.
  • Collaborate with cross-functional teams to ensure seamless integration of KM practices into daily workflows and business processes.
  • Conduct regular audits and implement data-driven enhancements to continuously improve KM systems and processes.

Requirements

  • Strong understanding of Knowledge Management principles, especially in service delivery environments.
  • Experience with ServiceNow or similar platforms, including knowledge base configuration, user engagement, and adoption strategies.
  • Excellent communication and facilitation skills, with the ability to engage diverse stakeholders and translate technical concepts into practical guidance.
  • Data-driven mindset, with the ability to interpret usage metrics and feedback to improve KM practices.
  • Familiarity with accessibility and content standards, ensuring materials are inclusive and aligned with organisational policies.

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