Vehicle Advocate

1 week ago

Hobart, Tasmania, Australia beBeeCustomerService Full time $69,440

Drive your career forward with a new challenge

We're seeking experienced customer service professionals to join our team in various roles across Australia.

This isn't just a job, it's an opportunity to connect with like-minded individuals and share your passion for vehicles.

What you'll do:

You'll use your expertise to support customers who care deeply about their vehicles. From providing tailored advice to protecting their pride and joy, your knowledge will make all the difference.

You'll be responsible for:

  • Handling inbound calls from fellow enthusiasts and delivering expert advice with genuine enthusiasm
  • Helping customers find tailored insurance cover or update their existing policy while making the complex, simple
  • Sharing your passion for all things motoring in every conversation and connecting authentically with customers about their vehicles
  • Navigating multiple digital systems efficiently to provide accurate and timely support
  • Using a balanced scorecard framework to meet achievable performance targets and quality standards
  • Completing comprehensive training to set you up for success

What you'll bring:

- A well-developed passion for vehicles and the ability to engage authentically and professionally with our enthusiast customer base

- Strong customer service experience

- Clear, confident communication skills with the ability to simplify complex information

- Strong technical proficiency and the ability to navigate multiple systems

- A growth mindset, enthusiasm to contribute to a collaborative team, and drive to achieve personal and team targets

Shift Options:

We're currently recruiting for part-time positions with flexible shifts. You must be able to fully commit to the shift option selected.

What we can offer you:

Benefits:

  • Competitive salary: $69,440 package (including super), pro rata for part-time hours
  • Additional incentives: Penalties on eligible shifts & performance-based incentives
  • Work-life balance: Flexible work options — 50% in office, 50% work from home
  • Leave benefits: 20 weeks paid parental leave, emergency response leave, military service leave
  • Perks & discounts: Discounts across major retailers
  • Career growth & development: Recognition programs, career development pathways, study support
  • Community & giving back: Paid volunteer leave, matched giving through community programs

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