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Business Development Partner

2 months ago

Ballarat, Victoria, Australia Veritext Legal Solutions Full time

About Us

At Veritext Legal Solutions, we believe in the power of innovation and customer-centricity. Our mission is to deliver exceptional services and solutions that empower individuals and organizations to achieve their goals. We're committed to building a team that reflects the diversity and complexity of our clients' needs.

People love to work at Veritext because they get the satisfaction of knowing they are making a real impact in the lives of others. Veritext is INNOVATIVE. That's what makes us a leader in our industry; being part of our team means you need to meet our INNOVATIVE behaviours (INCLUSIVE, NIMBLE, ACCOUNTABLE, TEAM-ORIENTED, EXCELLENT).

Candidates with a passion for customer experience are encouraged to apply. Your valuable insights will enrich our service offerings and foster a more customer-centric approach.

About The Role

We're on the hunt for a passionate and driven Business Development Partner to join our team in North West Victoria. In this role, you'll be at the forefront of uncovering and driving new business opportunities across our diverse portfolios. Your goal? To deliver exceptional customer experiences and work closely with all Veritext teams to create innovative, sustainable solutions that empower individuals and organizations to achieve their goals.

Key Responsibilities

  • Establish and enhance strong, collaborative partnerships with internal and external stakeholders and networks.
  • Innovative promotion of Veritext's services, created in collaboration with the Marketing and Communications function, is demonstrated and reviewed to ensure fresh and exciting opportunities for prospective customers.
  • You First. Person-centred approaches and focus are evident in all areas of daily interactions and practice, including customer goals and outcomes, as well as being considered in all decision-making processes to ensure customers receive quality services.
  • The best possible customer experience is assured for all new customer leads to Veritext.
  • Regional growth and development portfolios are driven proactively to secure new customers.
  • Customer experience from enquiry through to handover to operations is a smooth, consistent, and positive process.
  • Customer choice and control are championed and demonstrated.
  • Efficient and effective customer service functions while optimizing sales growth and opportunities for service expansion are provided.
  • Accurate and timely advice and direction to prospective customers, their families/networks, and services colleagues are assured.
  • Self-motivation to work independently and as part of a team to achieve delegated KPIs is demonstrated.
  • The customer perspective on how Veritext's service provision and processes are altered or redesigned to meet customer needs is apparent throughout all aspects of business development.

Benefits of working with Veritext

  • Salary Packaging: Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax-free.
  • Fitness Passport: Access to subsidized gym membership.
  • Employee Assistance Program: Free confidential service including Money Assist, Legal Assist, Family Assist, and Nutrition/Lifestyle Assist.
  • Training: Opportunity for accredited training through our RTO.
  • Discounted Health Insurance: Access to a range of discounted health and wellness services through Bupa.
  • Recognition & Rewards: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night.
  • Job Satisfaction: Through making a real difference in people's lives within a values-driven organization.

About You

  • Qualification in Business Management or related field.
  • Demonstrated experience (3+ years) in a business and/or customer service management role.
  • Experience working in a customer-facing, and values-driven organization.
  • Experience in driving positive cultural reform and building workforce capability.
  • Experience in Business Development or sales.
  • Experience within the Disability Services Industry and an ability to relate to people from all walks of life.
  • Experience in building and maintaining effective community networks and relationships.
  • Able to adapt communication style to specific needs of individuals and groups.
  • Strong verbal and written communications skills, as well as a deeply proactive approach to meeting and exceeding goals.
  • Capacity to implement change and identify opportunities for innovation and positive outcomes for customers.
  • Strong organizational skills, with demonstrated ability to work autonomously and organize and prioritize workload, handle multiple tasks, and work efficiently and effectively to deadlines and respond to multiple and diverse stakeholders.
  • Self-motivated, accountable, and customer-focused.
  • Excellent computer literacy and confidence and capability in using systems and technology.
  • Hold a current Australian Driver's Licence (unrestricted) and willingness to use personal vehicle, in accordance with Veritext policy for work purposes if required.
  • Hold current or willingness to obtain relevant regulatory requirements (as per role and/or State).
  • Ability to travel interstate and intrastate as and when required.