Sales Success Coordinator

5 days ago

Silverwater, New South Wales, Australia LNW Gaming ANZ Pty Ltd Full time
About the Role

We are seeking an experienced Sales Success Coordinator to join our team at LNW Gaming ANZ Pty Ltd. As a key member of our sales team, you will play a pivotal role in ensuring customer orders are processed accurately, efficiently, and effectively.

Key Responsibilities
  • Process sales opportunities, quotes, and orders in our CRM system with precision and attention to detail.
  • Maintain data integrity in our CRM system, including conducting routine clean-ups of obsolete data and updating venue information as required.
  • Liaise with the sales team via phone and email, providing timely and accurate responses to customer inquiries.
  • Coordinate with internal departments to ensure all processes are complete for setting up new customers in our CRM system.
  • Update price lists, product library, and truck register in our CRM system.
  • Process customer sponsorship requests and other customer-related agreements outside of our CRM system, obtaining internal approvals as necessary.
  • Manage the sales pipeline, ensuring accurate data for reporting via regular maintenance calls to account managers.
  • Compile and analyze CRM sales-related data, generating reports for management as requested.
  • Routinely cross-check data with finance on deferred revenue, promotions, purchasing agreements, and allocated conversion pool consumption.
  • Collaborate with the sales, marketing, and operations teams to improve the customer experience.
  • Act as a point-of-resource for other departments in the company relating to customers and our CRM system.
Requirements
  • Proven ability to ensure work is free from errors and meets the highest standards of quality.
  • Meticulous attention to detail in all facets of work, ensuring identification of potential issues early.
  • Ability to focus on detail to deliver consistent and reliable outcomes.
  • Proven ability to identify, prioritize, and select alternatives for a solution.
  • Attention to detail to ensure compliance with laws and regulations, mitigating risks and avoiding penalties.
  • Ability to build rapport with sales, ops, finance, and other teams to deliver precise and accurate work, as well as work independently.
Technical Requirements
  • Experience with Microsoft Office applications, with a strong knowledge of Excel.
  • Experience with CRM or ERP systems is highly regarded.
Why Join Us?

At LNW Gaming ANZ Pty Ltd, we offer a dynamic and innovative work environment that fosters growth, development, and advancement. Our team is passionate about creating unforgettable gaming experiences, and we're committed to making a positive impact on the world. Join us in supporting charitable initiatives, promoting diversity and inclusion, and giving back to the communities where we live and work.

We offer a competitive salary and benefits package, flexible working arrangements, company-paid parental leave, and access to LinkedIn learning suite, among other perks.

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