Guest Experience Liaison

4 days ago

Lake Conjola, Australia Ingenia Communities Full time

About the Role


We are seeking a Guest Experience Officer to join our Holiday Park team. This role will be critical in supporting a seamless front of house experience, ensuring positive and engaging interactions with our guests.


Key Responsibilities



  • Welcome every guest to Ingenia Holidays, explaining the park / resort, guest amenities and park activities
  • Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park
  • Direct guest check in and check out and attend to general receptionist duties following correct procedures
  • Ensure high level of customer service is maintained at all times
  • Contact housekeeping or maintenance staff when residents/guests report problems

About You



  • Exceptional customer service skills
  • Previous experience in a similar role / industry
  • Computer literate using Microsoft Suite and booking software
  • Passionate about the tourism industry with a strong sales ability
  • Team player, strong attention to detail and well organised worker

About Ingenia Communities


We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets.


Benefits



  • Rewarding and challenging opportunity
  • Security working for an ASX listed organisation
  • Excellent discounts on Ingenia Holidays

Please note that to be considered for this role you must be able to work in Australia and be residing in Australia at the time of application. Applicants must have a passport or birth certificate and photo ID to evidence this requirement. You will be required to complete a National Police History Check for this role.


Please note that you must be able to work in Australia to apply for this role.

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