![AGCO](https://media.trabajo.org/img/noimg.jpg)
Field Technical Manager
4 days ago
**What You Will Do**:
- Develop after sales service offered by dealer network to achieve customer satisfaction for all AGCO Australia distributed products.
- Mediate and liaise between dealers and AGCO to resolve field service issues.
- Monitor policy claims and perform audits on warranty parts as required.
- Attend train the trainer courses on all AGCO products
- Organise & conduct/assist dealer training - Product, Technical, Installations, & AGCO Systems
- Organise and conduct structured Dealer visits, main focus on Aftersales Departments
- Maintain all staff records of respective Dealers, conduct details, training requirements for each
Provide first level support to the dealer network regarding technical issues and concerns.
- Reconcile Dealer Tech Connect Incidents weekly
**Who You Are**:
- Tertiary study in Agricultural or Engineering is preferred
- Technical, problem-solving mindset
- Appreciation/understanding of the Australian agricultural industries
**Travel Required**:
**Yes - **26-50% of Time
**Key Performance Indicators**:
- Aftersales Support capability - Technical Support delivery to Dealers to meet Customer satisfaction
- In Field solutions - Using the AGCO Tech Connect database to assist Dealers within field issues. Timely resolutions through follow up
- Technical knowledge - Maintain & increase knowledge on all products
- Liaise AGCO Sales personnel in region - Attend meetings with precise information conducive to meeting agenda
- Development of Dealer Staff - Attending train the trainer courses. Training Dealer staff
- Dealer Training - Delivery of all training to Dealer within region
- Monitoring and Reporting - Deliver top issues with each brand to Manager
- Service Bulletins - Ensure Dealers awareness of Service Bulletins conducive to brand
- Source database - Submit Field Staff Tech Connect incidents. Ensure Dealers are submitting Tech Connect incidents on Technical issues
- Machinery Rectification Programs - Advise Dealers and staff of current rectification programs. Monitor Dealer progress to complete in timely manner
- Communication - Advise relevant information to internal/external Staff, Dealers, & other departments
AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions - to an environment where the future is happening now.
Join us as we bring agriculture into the future. Experience our global diversity and enterprising spirit while helping us create innovative technology that helps feed the world's nearly 8 billion people. For more information, please refer to AGCO - Your Agriculture Company.
-
Field Technical Manager
3 weeks ago
Sunshine, Australia AGCO Full time**Field Technical Manager (South Australia)** **Who We Are Looking For**: Aftersales position providing in-field support to the dealer network regarding technical issues and customer service. To be based in South Australia. **What You Will Do**: - Develop after sales service offered by dealer network to achieve customer satisfaction for all AGCO Australia...
-
Field Technical Manager
1 week ago
Sunshine, Australia AGCO Full timeField Technical Manager (South Australia)Who We Are Looking For:Aftersales position providing in-field support to the dealer network regarding technical issues and customer service. To be based in South Australia.What You Will Do: Develop after sales service offered by dealer network to achieve customer satisfaction for all AGCO Australia distributed...
-
Field Technical Manager
3 weeks ago
Sunshine, Australia AGCO Full time**Field Technical Manager (South Australia)** **Who We Are Looking For**: Aftersales position providing in-field support to the dealer network regarding technical issues and customer service. To be based in South Australia. Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are...
-
Field Technical Manager
2 months ago
Sunshine, Australia AGCO Full timeDo you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is proud to be working towards a solution, come and join us and make your contribution. **Job Summary**: Aftersales position providing in-field support to the dealer network...
-
Mgr, Field Service Aus
4 weeks ago
Sunshine, Australia AGCO Full time**Mgr, Field Service AUS** **Who We Are Looking For**: The Field Services Manager is responsible to manage, direct and support the daily activities of AGCO Field Service Team; provide support for Parts, Sales and Management teams; complete Field related tasks as directed by the Director Field Service; attend, engage and present Field related presentations...
-
Mgr, Field Service Aus
3 weeks ago
Sunshine, Australia AGCO Full time**Mgr, Field Service AUS** **Who We Are Looking For**: The Field Services Manager is responsible to manage, direct and support the daily activities of AGCO Field Service Team; provide support for Parts, Sales and Management teams; complete Field related tasks as directed by the Director Field Service; attend, engage and present Field related presentations...
-
Field Service Specialist
3 weeks ago
Sunshine, Australia AGCO Full time**Field Service Specialist** **Who We Are Looking For**: An Aftersales Field Service specialised who will support the AGCO Dealer network, by being a field based contact point for technical support, and provide support to the dealer including, but not limited to - Operational / departmental support; workshop operation, special tooling, customer queries,...
-
Field Service Specialist
2 weeks ago
Sunshine, Australia AGCO Full time**Who We Are Looking For**: The **Field Service Specialist** **will support the AGCO Dealer network, by being a field based contact point for technical support, and provide support to the dealer including, but not limited to operational / departmental support; workshop operation, special tooling, customer queries, product campaigns and training...
-
Field Service Specialist
1 week ago
Sunshine, Australia AGCO Full timeField Service SpecialistWho We Are Looking For:An Aftersales Field Service specialised who will support the AGCO Dealer network, by being a field based contact point for technical support, and provide support to the dealer including, but not limited to Operational / departmental support; workshop operation, special tooling, customer queries, product...
-
Field Service Specialist
2 months ago
Sunshine, Australia AGCO Full timeDo you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is proud to be working towards a solution, come and join us and make your contribution. **Job Summary**: This aftersales position supporting the AGCO Dealer network, such as...
-
Field Sales Specialist
3 weeks ago
Sunshine, Australia AGCO Full time**Field Sales Specialist** **Who We Are Looking For**: **What You Will Do**: - Work closely with farmers, distributors, and dealers to identify customer needs and recommend appropriate solutions. - Provide technical sales support and assistance to customers in the field, including product demonstrations, machine installation, training, and...
-
Technical Officer
3 weeks ago
Sunshine Coast, Australia PERSOLKELLY Full timePERSOLKELLY is seeking a TO2 Technical Officer to join our Queensland Government team in Nambour. - Government Role - Location : Nambour, Sunshine Coast - 1 day a week **PERSOLKELLY** is seeking a **_TO2 Technical Officer _**to join our Queensland Government team in **Nambour.** **_ _** - **_Government Role _**: - **_Location : Nambour, Sunshine Coast...
-
Technical Support Specialist
6 days ago
Sunshine West, Australia AGCO Full timeDo you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is proud to be working towards a solution, come and join us and make your contribution. We are looking for 3 new Technical Support Specialist to support aftersales on AGCO large...
-
Field Sales Specialist
1 week ago
Sunshine, Australia AGCO Full timeField Sales SpecialistWho We Are Looking For:What You Will Do: Work closely with farmers, distributors, and dealers to identify customer needs and recommend appropriate solutions. Provide technical sales support and assistance to customers in the field, including product demonstrations, machine installation, training, and troubleshooting. Meet sales targets...
-
Technical Officer
1 week ago
Sunshine Coast, Australia PERSOLKELLY Full timePERSOLKELLY is seeking a TO2 Technical Officer to join our Queensland Government team in Nambour. Government Role Location : Nambour, Sunshine Coast 1 day a weekPERSOLKELLY is seeking a _TO2 Technical Officer _to join our Queensland Government team in Nambour._ _- _Government Role _:- _Location : Nambour, Sunshine Coast _:_1 day a week __Key Duties:_ Perform...
-
Technical Support Specialist
3 days ago
Sunshine West, Australia AGCO Australia Limited Full timeWe are looking for 3 skilled Technical Support Specialist to support our Aftersales technical team and provide technical support and assistance to our Dealer network. Working alongside our dealer partners you will resolve field service issues and be the first point of contact to provide solutions to technical issues. This is primarily an office-based role,...
-
Field Service Technicians
1 week ago
Sunshine, Australia Toyota Material Handling Australia Full timeToyota Material Handling Australia are looking to employ an enthusiastic and self-driven Field Service Technician/Motor Mechanic in a permanent full time position to cover the Western Suburbs of Melbourne.Preferably must live in or around a 40 minute radius of this area.In this role, you will be responsible for carrying out a range of maintenance services...
-
Technical Support Specialist
1 month ago
Sunshine West, Australia GSI Electronics Inc Full timeDo you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is proud to be working towards a solution, come and join us and make your contribution. We are looking for 3 new Technical Support Specialist to support aftersales on AGCO large...
-
Technical Support Specialist
1 week ago
Sunshine West, Victoria, Australia AGCO Full timeDo you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is proud to be working towards a solution, come and join us and make your contribution.We are looking for 3 new Technical Support Specialist to support aftersales on AGCO large...
-
Technical Support Specialist
1 week ago
Sunshine West, Victoria, Australia GSI Electronics Inc Full timeDo you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is proud to be working towards a solution, come and join us and make your contribution. We are looking for 3 new Technical Support Specialist to support aftersales on AGCO large...