Chief Technical Operations Manager
1 month ago
We are seeking a seasoned Chief Technical Operations Manager to lead our technical delivery processes, ensuring exceptional service quality for our clients.
This key role involves managing client relationships, owning the service delivery process, and monitoring client engagements for customer satisfaction.
The ideal candidate will have a strong orientation towards ensuring client satisfaction, reliable work quality, and experience with complex business solutions, networks, and data centre environments.
Main Responsibilities:- Manage client relationships and ensure effective communication across all levels in the business.
- Own the service delivery process, ensuring efficiency, cost-effectiveness, and quality.
- Monitor client engagements for customer satisfaction, eliminating bottlenecks, and providing issue resolution.
- Actively participate in sales activities, pre-sales activities, and delivery remediation activities.
- Strong understanding of ITIL-based activities, operations, and performance management (ITIL foundation certification is desirable).
- Working knowledge of Confluence/Jira or other similar knowledge management platforms.
- Experience with complex business solutions, networks, and data centre environments (on-prem & cloud).
- Ability to generate strategic reporting from tactical and technical information.
- Excellent verbal and written communication skills.
- Ability to effectively manage work processes and proactively manage situations to achieve desired outcomes.
Integration Works is a leading provider of integration services, committed to delivering exceptional results for our clients. Our team is passionate about excellence, innovation, and collaboration.
Estimated Salary: $120,000 - $180,000 per year-
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