Care Quality Assurance Specialist

4 days ago

Sydney, New South Wales, Australia beBeeQuality Full time $190,000 - $200,000
Job Summary

This role is responsible for stabilizing high-risk residential care homes, ensuring immediate risk mitigation and embedding long-term sustainable improvements in care quality, compliance, and governance.

The ideal candidate will have a strong background in clinical governance, compliance, risk management, and continuous improvement. They will be able to analyze complex issues, formulate strategic interventions, and drive measurable improvements.

Main Responsibilities
  • Provide immediate and targeted responses to address health and safety risks to residents, ensuring compliance with regulatory standards while restoring resident and stakeholder confidence.
  • Develop structured remediation plans, monitor continuous improvement initiatives, and coordinate external service providers to ensure quality and safe outcomes for all residents.
  • Draft regulatory reports, provide governance reporting to senior leaders, executives, and the board, and ensure effective complaint resolution processes.
  • Ensure compliance with accreditation standards and support care homes through unannounced and scheduled assessments.
  • Conduct root cause analysis and risk assessments, ensuring that actions taken resolve systemic issues and not just individual incidents.
  • Lead targeted remediation strategies for homes, ensuring swift and effective risk mitigation.
  • Oversee responses to the Aged Care Quality and Safety Commission (ACQSC), including reportable incidents, assessments, and compliance notices.
  • Embed evidence-based clinical practices to enhance care quality and resident safety.
  • Work closely with home managers and frontline staff to instil a culture of proactive risk identification and mitigation.
Requirements
  • Registered Nurse with the Australian Health Practitioner Regulation Agency (essential).
  • Tertiary qualifications in governance, risk management, or in a relevant field (desirable).
  • Demonstrated experience in clinical governance, safety and assurance, or quality and compliance roles.
  • Experience in complaints resolution & customer experience & engagement.
  • Substantial knowledge of the Australian aged care industry and regulatory requirements.
  • Proven ability to analyze complex issues, formulate strategic interventions, and drive measurable improvements.
  • Strong background in clinical governance, compliance, risk management, and continuous improvement.
  • Experience in managing accreditation and regulatory audits in aged care.
  • Experience in high-risk service remediation, regulatory compliance, and accreditation processes.
  • Proven ability to develop and execute remediation plans with measurable success.
  • Strong written communication skills, with the ability to draft complex reports for regulatory bodies, executives, and boards.

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