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Senior Technical Training Specialist
2 months ago
We are seeking a highly skilled and experienced Senior Technical Trainer to join our team at DigiCert. As a Senior Technical Trainer, you will be responsible for designing and developing our certification programs for Technical Professionals and PKI Architects.
Key Responsibilities- Analyze training needs through a needs assessment process, consulting with key stakeholders to identify performance improvement opportunities that can be addressed through learning interventions.
- Collaborate with subject matter experts to design, develop, and maintain learning content, including instructor-led and self-paced eLearning training on DigiCert products and services.
- Facilitate online and live instructor-led training sessions for DigiCert internal staff, partners, and customers.
- Act as project leader in managing deliverables, schedules, and overall implementation of programs.
- Create complex virtual lab environments that support our virtual, instructor-led training offerings.
- Contribute innovative approaches to field enablement by keeping current with new learning methods and technologies.
- 3-5 years' experience working with enterprise PKI deployments, implementations, certificate enrollment automation and issuance methods, certificate templates, user/customers and troubleshooting.
- Bachelor's degree in Information Technology or work experience or CompTIA A+, CompTIA Network+, and CTT+ certifications.
- Experience with Cloud-Hosted Virtual IT Labs (VMWare, Cloud Share).
- Proficiency in MS Office (Word, PowerPoint, Excel).
- Familiarity with Learning Management Systems (Moodle).
- Experience with eLearning Content Development Tools (Articulate Rise, Adobe Captivate).
- Generous time off policies.
- Top-shelf benefits.
- Education, wellness, and lifestyle support.
