Service Operations Coordinator

1 week ago

Sydney, New South Wales, Australia beBeeService Full time $70,000 - $85,000

Job Summary

This is an exciting opportunity for a highly organized and proactive individual to take ownership of job scheduling, technician coordination, and day-to-day service operations.

The ideal candidate will have strong technical skills, excellent organizational abilities, and strong communication skills with a client-focused approach.

Job Description

Schedule and coordinate technicians for reactive and planned works using specialized software.

Manage inbound calls and emails, acting as the primary point of contact for clients and technicians.

Create, update, and close work orders to ensure accurate job tracking.

Monitor job progress and ensure works are completed within agreed timeframes.

Liaise with technicians to ensure they have all necessary job details, parts, and information.

Prepare quotes, invoices, and service reports as required.

Required Skills and Qualifications
  • Proven experience in a Service Coordinator or Scheduler role within construction, trades, or facilities management.
  • Proficiency in specialized software (essential).
  • Excellent organizational and multitasking abilities.
  • Strong communication skills and a client-focused approach.
Benefits

This role offers long-term stability, career progression, and a supportive team environment.

The ideal candidate will be motivated to deliver exceptional results and contribute to the company's success.

Others

Key Responsibilities:

  1. Scheduling and coordinating technicians for reactive and planned works using specialized software.
  2. Managing inbound calls and emails, acting as the primary point of contact for clients and technicians.
  3. Creating, updating, and closing work orders to ensure accurate job tracking.
  4. Monitoring job progress and ensuring works are completed within agreed timeframes.
  5. Liaising with technicians to ensure they have all necessary job details, parts, and information.
  6. Preparing quotes, invoices, and service reports as required.

Skills & Experience:

  1. Proven experience in a Service Coordinator or Scheduler role within construction, trades, or facilities management.
  2. Proficiency in specialized software (essential).
  3. Excellent organizational and multitasking abilities.
  4. Strong communication skills and a client-focused approach.

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