Tele Underwriting and Administration Team Lead

6 days ago

Melbourne, Victoria, Australia beBeeTeamLeader Full time $90,000 - $120,000

A career as a Team Leader in Tele Underwriting and Administration offers the opportunity to make a difference by shaping a healthier, better-protected Australia.

The role involves leading a team of Underwriting Service Representatives and Administrators within the Retail Customer and Operations Department. Key responsibilities include:

  • Managing team members' workloads to ensure overall achievement of service level, productivity, and quality targets are met
  • Responding to escalations in a timely manner and ensuring the inbox is addressed as per agreed turnaround times
  • Providing ongoing coaching, support, and development of the Tele-Collect Consultants and Underwriting Administrators
  • Actively contributing towards the development of service transformation and business process improvement initiatives
  • Proactive stakeholder engagement, relationship, and expectation management

To succeed in this position, candidates will require:

  • Leadership experience within the Life Insurance industry (highly desirable)
  • Proven ability to maintain and build relationships with advisers and dealer groups
  • ANZIF Cert IV (highly desirable)
  • Proven People Management skills and experience leading teams
  • Strong written and verbal communication skills
Why choose AIA?

At AIA, we've made a promise to help people live healthier, longer, better lives. This starts with our own people.

  • Access our training and development to build on your current skills
  • Career development through internal mobility opportunities
  • Work for a business helping millions of Australians and making a difference to someone's life every day
  • Access additional leave days a year to recharge and refresh yourself
  • Enjoy wonderful Health and Wellbeing initiatives that support you
  • Work with supportive and inclusive managers
  • Flexible working arrangements

As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group with a presence in 18 markets in Asia-Pacific - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

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