Event Operations Manager

About Us

As a leading cleaning and waste management provider, we offer a unique opportunity to work on high-profile events across Australia.

This role involves leading our supervisors team, providing leadership, support, and guidance to Site Supervisors and Cleaners for events throughout the year.

We are seeking an experienced manager who can deliver operational requirements to drive sustainable business growth and meet or exceed contractual obligations.

Key responsibilities include:

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• Managing day-to-day events operations to deliver key customer and performance goals.\
• Leading, training, and managing supervisors and staff, preparing work schedules, and assigning specific duties.\
• Assisting with site operations and ensuring client satisfaction by upholding company values and cultures.\
• Developing and implementing procedures to improve business outcomes and deliver services to the highest standard.\
• Sourcing new clients and contributing to sales and business development efforts.\
• Maintaining strong relationships with clients and internal stakeholders through effective communication and problem-solving skills.\
• Providing on-the-job training and coaching to ensure employees reach their full potential.\
• Implementing and managing best practice WH&S practices to achieve zero LTI's.\
• Monitoring individual and team performance and taking action to address identifiable learning, development needs, and ongoing productivity improvement.\
• Fostering a positive work environment that promotes teamwork and encourages employee engagement.\
• Conducting risk assessments and developing mitigation strategies to minimize workplace hazards.\
• Collaborating with senior management to develop and implement strategic plans and policies.\
• Staying up-to-date with industry trends, developments, and regulatory requirements.\
• Representing the company at external events and functions as required.\
• Adhering to all company policies and procedures, including those related to confidentiality, data protection, and intellectual property.\
• Maintaining accurate records and reporting progress against key performance indicators (KPIs).\
• Contributing to the development of process improvements and system enhancements to increase efficiency and productivity.\
• Participating in continuous professional development to enhance knowledge and skills.\
• Supporting colleagues and peers in times of need and promoting a culture of mutual respect and trust.\
• Actively participating in quality control measures to ensure consistent delivery of high-quality services.\
• Engaging with clients to understand their needs and preferences, and communicating effectively to resolve any issues or concerns.\
• Managing competing priorities, deadlines, and budgets while maintaining a focus on delivering exceptional results.\
• Coordinating with other departments and teams to ensure seamless service delivery and alignment with organizational objectives.\
• Identifying opportunities for process improvements and recommending solutions to optimize business operations.\
• Building and maintaining relationships with suppliers, partners, and stakeholders to foster collaborative working arrangements.\
• Effectively utilizing technology and systems to streamline workflows, automate tasks, and improve data-driven decision making.\
• Developing and implementing strategies to attract, retain, and engage top talent within the organization.\
• Managing conflicts and disagreements in a fair, constructive, and respectful manner.\
• Respecting and upholding all laws, regulations, and industry standards related to employment, health and safety, and environmental sustainability.\
• Cultivating a diverse and inclusive work environment that values diversity, equity, and inclusion.\
• Ensuring compliance with all applicable laws, regulations, and industry standards related to employment, health and safety, and environmental sustainability.\
• Managing the financial aspects of the job, including budgeting, forecasting, and reporting.\
• Reviewing and analyzing performance data to identify areas for improvement and developing strategies to address them.\
• Facilitating open communication among team members, promoting collaboration and cross-functional integration.\
• Managing stakeholder expectations and relationships through effective communication and project management.\
• Leading change management initiatives to drive cultural transformation and facilitate organizational growth.\
• Maintaining accurate records and reports, adhering to company policies, and following established procedures.\
• Participating in audits, inspections, and other assessments to ensure compliance with regulatory requirements and company standards.\
• Representing the company in a professional and positive manner, both internally and externally.\
• Complying with all relevant laws, regulations, and industry standards related to employment, health and safety, and environmental sustainability.\
• Maintaining a safe and healthy work environment, free from hazards and risks.\
• Encouraging and facilitating ongoing learning and professional development opportunities for employees.\
• Sustaining a culture of innovation, creativity, and continuous improvement.\
• Promoting a positive, productive, and inclusive work environment that fosters employee well-being and job satisfaction.\
• Effective time management, prioritization, and delegation of tasks to meet deadlines and achieve goals.\
• Demonstrating adaptability, flexibility, and resilience in a fast-paced, dynamic work environment.\
• Continuous self-improvement and willingness to take on additional responsibilities.\
• Able to work autonomously with limited supervision.\
• Current C class or higher driver licence.\
• Current LF high Risk (forklift) licence.\
• Flexibility to work varying hours, including evenings, weekends, and public holidays.\\