EDRMS Specialist

4 weeks ago


Brisbane, Queensland, Australia Hudson Full time
Senior Advisor (EDRMS) Job Description

We are seeking a highly skilled Senior Advisor (EDRMS) to join our Passenger Transport (PT) Systems Support team at Translink. This team provides technical support, design, testing, and implementation services for Translink's OpenText Content Manager EDRMS application.

Key Responsibilities:
  • Maintenance and administration of EDRMS applications, focusing on application administration, testing, and providing exceptional customer-centric support to end-users.
  • Provision of sound technical solutions and efficient management of day-to-day issues arising from the operation of EDRMS applications.
  • Development and delivery of effective one-on-one and group end-user training via online platforms.
  • Development and ongoing maintenance of end-user training materials and manuals.
  • Proactive participation in technical research and development to enable continuing innovation within the system infrastructure and providing efficient system maintenance.
  • Performing core daily checks and ongoing system monitoring.
  • Creating, changing, and deleting user accounts per request processes.
  • Highly developed communication and negotiation skills, including a demonstrated ability to communicate, influence, and negotiate outcomes with a focus on building strong customer outcomes.
  • Acting as a proactive and effective member of the TransLink PT Systems Support team and working with relevant stakeholders and project teams as required.

This is an hourly rate position, inclusive of mandatory 25% casual loading.

To submit your application, please submit your resume in Word Format using the appropriate link, quoting reference No. 240838. For further information, please email kristy.coulter@hudson.com.


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