Senior Customer Due Diligence Specialist

1 week ago


Brisbane, Queensland, Australia Credit Union Australia Full time
About the Role

As a Senior Customer Due Diligence Advisor at Credit Union Australia, you will play a critical role in supporting the management of our Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) operational processes. Your focus will be on streamlining and ensuring compliance with regulatory standards.

Key Responsibilities:

  • Support the operational implementation of our AML/CTF Program, ensuring the compliant delivery of all relevant responsibilities and obligations.
  • Manage and monitor procedures, processes, and delivery to ensure the Customer Due Diligence Team's operational compliance with regulatory standards.
  • Lead, support, coach, and inspire a team of Customer Due Diligence Officers responsible for the delivery of operational AML and CTF responsibilities and obligations.
  • Provide day-to-day support for your manager and oversee team processes to ensure our ongoing commitment to being sustainably compliant for our AML/CTF and broader financial crime regulatory obligations.

Requirements:

  • 3-5 years of experience in a similar role, specifically working and supporting customers onboarding and/or KYC, and/or AML/CTF management and customer contact and complaint resolution experience.
  • Demonstrated understanding of identification and verification of KYC/AML and regulatory compliance documents.
  • Experience within the Financial Services or related industry with exposure to resource planning, modelling, and scheduling preferably with exposure to Active Operations Management (AOM).
  • Industry-related study, qualifications, and/or experience.

What's in it for you?

You will be part of a growing and innovative organisation, with the ability to influence the people, culture, and practices of Credit Union Australia to keep us at the top of our game. You will see the immediate results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career.

We believe that investing in our people is central to upholding our great service. We provide a collaborative, flexible, and supportive working environment that helps you balance career, family, health, and the things you love doing. We have a variety of employee benefits that you can access, including discounted financial and insurance products, a variety of leave options, and benefits and incentives covering health, wellness, and lifestyle options.



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